Be The Rising Tide That Lifts All Boats - Customer Service Tips By Shep Hyken Posted By: Shep Hyken

Don AND rsquo;t you just hate it when you are talking to someone in a store or on a customer support call and the person says, AND ldquo;I AND rsquo;m sorry, that AND rsquo;s not my department. AND rdquo;? Well, here AND rsquo;s an extreme example of that situation. I was at a restaurant. My water glass was empty. There was a server walking by with a full pitcher of water. I asked him, AND ldquo;Excuse me, can you please fill my water glass? AND rdquo; He answered, AND ldquo;I AND rsquo;m sorry, you AND rsquo;re not in my station. AND rdquo; What just happened? He had the pitcher of water. He was walking right by me. All he had to do was pour the water. But, because he was not my regular server, he made a choice not to take care of me. The problem is that regardless of the tables he was assigned to serve that night, he still represented the restaurant. And, he just tainted the experience for the rest of the evening. Here is another example, with a happier ending. One of our Shepard Letter subscribers, Tina Farmer, shared this with us. Tina was driving home to St.represent your brandbe the tide that rises all boatsconsistencyshep hykencustomer serviceloyaltyMotivational Business SpeakerAfter Dinner Speak